New Patient Questions
Best for first route questionsUse this path if you are new to Allerim and want help deciding whether testing, a consult, or a broader intake makes the most sense.
Contact
Tell us what you need help with.
Use this page when you need help with logistics, secure patient support, or provider collaboration. If you are still choosing a starting path, `Testing & Reports` and `How Allerim Works` are better first stops.
New patients
route or logistics questions
Existing patients
secure support for active care
Providers
referrals and collaboration
General correspondence: hello@allerim.com
What happens when you reach out
Simple handoff
01
Pick the right channel
Use new patient questions, secure patient messaging, or provider partnership so your request lands in the right place.
02
Keep secure context attached
Clinical questions stay in the correct workflow so your history and report context are not lost.
03
Get routed to the next step
The goal is helping you land on the right next move, not just sending every question into one inbox.
Choose the best contact option
Start with the option that fits what you need.
This page should feel simple: new patients get orientation and routing help, existing patients stay in secure messaging, and providers get the right collaboration path.
Existing Patient Support
Best for active patientsIf you already have an Allerim account or active care plan, use secure messaging so your clinical context stays attached to the care thread.
Provider Partnership
Best for clinical partnersIf you are a clinic or referring clinician, contact us about referral workflows, collaboration, or implementation questions.
Response expectations
What to expect after you contact us.
General questions about fit, onboarding, or where to start usually get a response within one business day. Clinical follow-up stays in secure channels whenever possible.
General and onboarding
Typically within one business day when your question is about fit, onboarding, or choosing the best first step.
Existing patient support
Handled through secure workflow channels so your history, prior messages, and report context stay together.
Emergencies
Do not use Allerim contact or messaging for emergencies. Call 911 or local emergency services.
Before you reach out
Still deciding where to start?
If you are new and still sorting symptoms, start with one clear route first instead of sending a general message.
Use Testing & Reports if you are still deciding whether to start with the wizard, direct testing, or a consult.
Use How Allerim Works if you want the care sequence explained before you reach out.
Use secure portal messaging only if you are already an existing patient.